{"id":777,"date":"2024-06-29T20:22:37","date_gmt":"2024-06-29T20:22:37","guid":{"rendered":"https:\/\/www.iptvthemes.shop\/shadowstream\/?page_id=777"},"modified":"2026-04-09T17:50:04","modified_gmt":"2026-04-09T17:50:04","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/firstrowsport.eu\/fr\/refund-policy\/","title":{"rendered":"Remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"777\" class=\"elementor elementor-777\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f63ee51 e-flex e-con-boxed e-con e-parent\" data-id=\"f63ee51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc11c5 elementor-widget elementor-widget-html\" data-id=\"7fc11c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  .legal-page-wrap,\n  .legal-page-wrap * {\n    box-sizing: border-box;\n  }\n\n  .legal-page-wrap {\n    width: 100%;\n    font-family: Inter, Arial, sans-serif;\n    color: #ffffff;\n    background:\n      radial-gradient(circle at 20% 20%, rgba(177,18,38,0.10) 0%, rgba(177,18,38,0) 28%),\n      linear-gradient(180deg, #272360 0%, #1e1b50 100%);\n    padding: 80px 20px;\n  }\n\n  .legal-page-inner {\n    max-width: 1000px;\n    margin: 0 auto;\n  }\n\n  .legal-page-badge {\n    display: inline-block;\n    margin-bottom: 16px;\n    padding: 8px 14px;\n    border-radius: 999px;\n    background: rgba(177,18,38,0.08);\n    border: 1px solid rgba(177,18,38,0.35);\n    color: #f0c7ce;\n    font-size: 12px;\n    font-weight: 700;\n    letter-spacing: 1.2px;\n    text-transform: uppercase;\n  }\n\n  .legal-page-title {\n    margin: 0 0 18px;\n    font-size: 48px;\n    font-weight: 900;\n    line-height: 1.08;\n    letter-spacing: -1.5px;\n    color: #ffffff;\n  }\n\n  .legal-page-title span {\n    color: #b11226;\n  }\n\n  .legal-page-intro {\n    color: #b3b3b3;\n    font-size: 17px;\n    line-height: 1.9;\n    margin-bottom: 34px;\n  }\n\n  .legal-section {\n    background: rgba(255,255,255,0.03);\n    border: 1px solid rgba(255,255,255,0.08);\n    border-radius: 22px;\n    padding: 28px 24px;\n    margin-bottom: 20px;\n    box-shadow: 0 16px 40px rgba(0,0,0,0.22);\n  }\n\n  .legal-section h2 {\n    margin: 0 0 14px;\n    font-size: 26px;\n    font-weight: 800;\n    color: #ffffff;\n  }\n\n  .legal-section p,\n  .legal-section li {\n    color: #c9c9c9;\n    font-size: 15px;\n    line-height: 1.9;\n  }\n\n  .legal-section ul {\n    margin: 0;\n    padding-left: 20px;\n  }\n\n  .highlight-box {\n    margin-top: 20px;\n    padding: 18px 20px;\n    border-radius: 16px;\n    background: rgba(177,18,38,0.08);\n    border: 1px solid rgba(177,18,38,0.28);\n    color: #f3d7dc;\n    font-size: 14px;\n    line-height: 1.8;\n  }\n\n  .legal-note {\n    margin-top: 28px;\n    color: #9f9f9f;\n    font-size: 13px;\n    line-height: 1.8;\n  }\n\n  @media (max-width: 767px) {\n    .legal-page-wrap {\n      padding: 56px 16px;\n    }\n\n    .legal-page-title {\n      font-size: 32px;\n      letter-spacing: -1px;\n    }\n\n    .legal-page-intro {\n      font-size: 15px;\n    }\n\n    .legal-section {\n      padding: 22px 18px;\n      border-radius: 18px;\n    }\n\n    .legal-section h2 {\n      font-size: 22px;\n    }\n  }\n<\/style>\n\n<div class=\"legal-page-wrap\">\n  <div class=\"legal-page-inner\">\n\n    <div class=\"legal-page-badge\">Remboursement<\/div>\n    <h1 class=\"legal-page-title\">Remboursement <span>Politique<\/span><\/h1>\n    <p class=\"legal-page-intro\">\n      Nous accordons une grande importance \u00e0 la satisfaction de nos clients. La pr\u00e9sente politique de remboursement\n      explique les conditions dans lesquelles une demande peut \u00eatre examin\u00e9e, approuv\u00e9e ou refus\u00e9e apr\u00e8s l'achat d'un abonnement ou d'un service offert sur notre site web.\n      d'un abonnement ou d'un service offert sur notre site web.\n    <\/p>\n\n    <div class=\"legal-section\">\n      <h2>1. Objet de la pr\u00e9sente politique<\/h2>\n      <p>\n        La pr\u00e9sente politique a pour objet de d\u00e9finir les r\u00e8gles applicables aux remboursements, aux annulations et au traitement des demandes li\u00e9es \u00e0 une commande pass\u00e9e sur notre site web,\n        aux annulations et au traitement des demandes li\u00e9es \u00e0 une commande pass\u00e9e sur notre site web.\n      <\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>2. Produits et services num\u00e9riques<\/h2>\n      <p>\n        Les abonnements et acc\u00e8s propos\u00e9s sur ce site correspondent \u00e0 des services num\u00e9riques.\n        En raison de la nature de ces services, toute demande de remboursement est examin\u00e9e au cas par cas\n        apr\u00e8s v\u00e9rification de l'\u00e9tat d'activation, de l'utilisation et de la remise des identifiants d'acc\u00e8s.\n      <\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>3. Cas dans lesquels un remboursement peut \u00eatre envisag\u00e9<\/h2>\n      <ul>\n        <li>Commande non livr\u00e9e dans un d\u00e9lai raisonnable apr\u00e8s confirmation du paiement.<\/li>\n        <li>Capacit\u00e9 technique compl\u00e8te pour activer le service apr\u00e8s avoir re\u00e7u l'aide de notre \u00e9quipe d'assistance.<\/li>\n        <li>Erreur de facturation confirm\u00e9e ou paiement en double.<\/li>\n        <li>Probl\u00e8me majeur confirm\u00e9 par notre \u00e9quipe emp\u00eachant toute utilisation du service.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>4. Cas dans lesquels le remboursement peut \u00eatre refus\u00e9<\/h2>\n      <ul>\n        <li>S\u00e9lection incorrecte du plan, de la dur\u00e9e ou du nombre d'appareils par le client.<\/li>\n        <li>Incompatibilit\u00e9 caus\u00e9e par l'appareil, l'application ou la connexion internet du client.<\/li>\n        <li>Non-respect des instructions d'installation fournies.<\/li>\n        <li>Demande faite apr\u00e8s utilisation partielle ou compl\u00e8te du service.<\/li>\n        <li>Interruption temporaire due \u00e0 la maintenance, aux mises \u00e0 jour ou \u00e0 des facteurs externes ind\u00e9pendants de notre volont\u00e9.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>5. D\u00e9lai de pr\u00e9sentation d'une demande<\/h2>\n      <p>\n        Toute demande de remboursement doit \u00eatre soumise dans un d\u00e9lai raisonnable apr\u00e8s la commande\n        ou apr\u00e8s que le probl\u00e8me a \u00e9t\u00e9 identifi\u00e9. Plus la demande est envoy\u00e9e t\u00f4t, plus elle peut \u00eatre examin\u00e9e\n        plus efficacement elle pourra \u00eatre examin\u00e9e par notre \u00e9quipe.\n      <\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>6. Proc\u00e9dure de demande<\/h2>\n      <p>\n        Pour demander un remboursement, le client doit contacter notre \u00e9quipe d'assistance en indiquant les d\u00e9tails suivants :\n      <\/p>\n      <ul>\n        <li>Le nom ou l'adresse \u00e9lectronique utilis\u00e9s lors de la passation de la commande<\/li>\n        <li>Le plan ordonne<\/li>\n        <li>La date approximative du paiement<\/li>\n        <li>Le probl\u00e8me rencontr\u00e9<\/li>\n        <li>Toute capture d'\u00e9cran ou information pertinente, le cas \u00e9ch\u00e9ant<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>7. D\u00e9lai de traitement<\/h2>\n      <p>\n        Les demandes sont examin\u00e9es aussi rapidement que possible. Si un remboursement est approuv\u00e9,\n        le traitement peut d\u00e9pendre de la m\u00e9thode de paiement utilis\u00e9e et du d\u00e9lai appliqu\u00e9 par le fournisseur de paiement concern\u00e9.\n      <\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>8. Assistance prioritaire avant remboursement<\/h2>\n      <p>\n        Avant toute d\u00e9cision de remboursement, notre \u00e9quipe peut proposer une assistance technique,\n        une nouvelle activation, une v\u00e9rification de la configuration ou une solution adapt\u00e9e au probl\u00e8me signal\u00e9.\n        Notre objectif est toujours de r\u00e9soudre la difficult\u00e9 dans les meilleures conditions possibles.\n      <\/p>\n\n      <div class=\"highlight-box\">\n        <strong>Nous faisons tout notre possible pour trouver une solution rapide avant d'envisager un remboursement.<\/strong>\n      <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n      <h2>9. Changements de politique<\/h2>\n      <p>\n        Nous nous r\u00e9servons le droit de modifier cette politique de remboursement \u00e0 tout moment.\n        La version publi\u00e9e sur cette page est celle applicable au moment de votre visite.\n      <\/p>\n    <\/div>\n\n    <p class=\"legal-note\">\n      Note : Cette page sert de mod\u00e8le de pr\u00e9sentation claire pour vos visiteurs. Si vous avez besoin\n      une politique strictement adapt\u00e9e \u00e0 votre entreprise, \u00e0 votre pays ou \u00e0 vos obligations l\u00e9gales, il est recommand\u00e9\n      de la faire r\u00e9viser par un professionnel du droit.\n    <\/p>\n\n  <\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Refund Policy We place great importance on customer satisfaction. This refund policy explains the conditions under which a request may be reviewed, approved, or denied after the purchase of a subscription or service offered on our website. 1. Purpose of This Policy The purpose of this policy is to outline the rules applicable to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-777","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/pages\/777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/comments?post=777"}],"version-history":[{"count":9,"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/pages\/777\/revisions"}],"predecessor-version":[{"id":1187,"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/pages\/777\/revisions\/1187"}],"wp:attachment":[{"href":"https:\/\/firstrowsport.eu\/fr\/wp-json\/wp\/v2\/media?parent=777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}