1. Purpose of This Policy

The purpose of this policy is to outline the rules applicable to refunds, cancellations, and the handling of requests related to an order placed on our website.

2. Digital Products and Services

The subscriptions and access provided on this website correspond to digital services. Due to the nature of these services, any refund request is reviewed on a case-by-case basis after verification of the activation status, usage, and delivery of the access credentials.

3. Cases in Which a Refund May Be Considered

• Order not delivered within a reasonable time frame after payment confirmation.
• Complete technical inability to activate the service after assistance from our support team.
• Confirmed billing error or duplicate payment.
• Major issue confirmed by our team preventing any use of the service.

4. Cases in Which a Refund May Be Denied

• Incorrect selection of plan, duration, or number of devices by the customer.
• Incompatibility caused by the customer's device, application, or internet connection.
• Failure to follow the installation instructions provided.
• Request made after partial or complete use of the service.
• Temporary interruption due to maintenance, updates, or external factors beyond our control.

5. Time Frame for Submitting a Request

Any refund request must be submitted within a reasonable time frame after the order or after the issue has been identified. The sooner the request is sent, the more efficiently it can be reviewed by our team.

6. Request Procedure

To request a refund, the customer must contact our support team with the following details:

• The name or email address used when placing the order
• The plan ordered
• The approximate date of payment
• The issue encountered
• Any screenshots or relevant information, if applicable

7. Processing Time

Requests are reviewed as promptly as possible. If a refund is approved, processing may depend on the payment method used and the time frame applied by the relevant payment provider.

8. Priority Assistance Before Refund

Before any refund decision, our team may offer technical assistance, a new activation, a configuration check, or a solution tailored to the reported issue. Our goal is always to resolve the difficulty under the best possible conditions.

9. Policy Changes

We reserve the right to modify this refund policy at any time. The version published on this page is the one applicable at the time of your visit.